A few years ago I did a “Chamber Talk” at the Association of Chamber of Commerce Executives annual convention. It was a 10-minute presentation, and afterwards ACCE invited me to expand the session into an hour long webinar for their members. They’ve shared it on their YouTube channel, and I am sharing it with you.

It’s called “You Said What? Three Things You Should Never Say To Your Members.”

It reveals three common flaws in chamber communications and provides practical tips to avoid and overcome communication blunders that may be keeping members from hearing and understanding the chamber’s true message.